The House of KOKO is seeking a driven and service-led Floor Supervisor to support evening operations within Café KOKO - Our Italian brasserie dining space, which transforms into a vibrant, high-energy environment across weekend dinner services and events.

This is a development-focused role, ideal for someone with a strong background in hospitality who is ready to step into management. You will play a key role in delivering a vibrant dinner service on Fridays and Saturdays, while also supporting the delivery of private events and collaborating closely with our late-night, beverage-led floors.

It’s a multi-faceted role with guest experience at heart. Working alongside the management team, you will take ownership of shifts, support team performance and build your operational and commercial understanding within a fast-paced and unique venue.

This role offers exposure beyond a traditional restaurant setting, providing experience across both structured dining service and dynamic event environments

Role & Responsibilities:

Support the management team in delivering high-quality evening service within Café KOKO’s Italian brasserie offering
Take ownership of shifts and sections, acting as a lead during dinner service and events with the support of management
Maintain a strong and visible presence on the floor, ensuring an engaging, polished, and seamless guest experience
Support, guide, and motivate the front-of-house team, helping to build consistency and confidence during service
Assist in delivering structured pre-service briefings, ensuring the team is aligned on menus, bookings and event requirements
Work closely with the kitchen to ensure smooth coordination of service, pacing and quality
Support the delivery of private events and activations within the space, adapting service style as required
Identify opportunities to enhance the guest experience and drive revenue, from personal recommendations to service activations and curated experiences.
Collaborate with bar teams and support integration with late-night, beverage-led floors when required
Assist in managing reservations and guest flow, ensuring efficient use of the space while maintaining service standards
Monitor stock levels and support cost-conscious operations, minimising waste where possible
Handle guest feedback professionally, resolving issues in the moment and escalating where appropriate
Ensure compliance with health, safety, and licensing standards

About you

Minimum 2+ years’ experience in a Head Waiter or Supervisor level role within a quality dining environment, members' club, or luxury bar and hospitality setting.
Confident leading small teams during service, with a calm and solutions-focused approach
Eager to develop management skills, with an interest in both restaurant and event operations
Comfortable working late evenings, particularly across Friday and Saturday services, as well as events
A team player who thrives in a fast-paced, evolving environment
Comfortable working late nights, weekends, and peak service times, in line with the operational needs of the business.

Floor Supervisor - Cafe KOKO & The House of KOKO